FAQS

HOW DO I PLACE MY ORDER? 

Choose the item(s) you want to buy on the product page, then click the “Add To Cart/Buy Now” button and proceed to the checkout page to complete your order(s).

We’ll handle your order and let you know the shipping time!

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HOW MUCH DOES SHIPPING COST? 

The shipping fee varies depending on the shipping destination and the number of items you purchase. You can check the estimated shipping fee by adding items to your cart, proceeding to checkout, entering your email address and shipping address. The exact shipping fee will be automatically updated and displayed on the checkout page.

You can refer to the shipping fee below, however, please note that it is not a flat fee:

• Standard Shipping: from 6.99 USD
• Express shipping: from 11.99 USD

HOW LONG WILL IT TAKE TO SHIP MY ORDER?

The actual shipping time and delivery date may vary depending on the local postal service in your area. You can refer to the standard shipping time below:

• On average, orders usually ship after 1-7 business days from the date the production started. 
• US orders may arrive approximately 3-10 business days after being shipped.
• International orders may arrive in your country 1-3 weeks after being shipped.

Please note:

• We use different shipping partners, but the final carrier is usually your local postal service (In the US, it may be USPS/DHL)
• Due to the COVID-19 pandemic impact and extremely high order demand, carrier services might need additional 7-15 business days to ship packages anywhere.

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MY TRACKING NUMBER ISN’T WORKING.

Tracking numbers can take 1-2 days to show up in the shipping carrier's system. If the tracking number is still not working within a few days, please contact us.

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I NEED HELP WITH A LATE ORDER.

If your order has not arrived after 30 business days (domestic) and 45 business days (international), please contact our customer service.

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WHAT SHOULD I DO IF I MADE A MISTAKE WITH MY ORDERS?

First off, please try not to!

However, you can still update your order information (including changing size, color, quantity, or shipping address) if your request is submitted within 6 hours after the order is placed. Please immediately contact us and our team will gladly resolve all of your concerns!

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CAN I CANCEL AN ORDER? 

You can cancel an order within 06 hours from the moment you finish your checkout process. After this time, your order will be immediately sent into production.

Please contact us with your order details. We will cancel your order and provide a full refund.

We cannot cancel orders once the printing process has begun.

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PAYMENT

• What type of payments do you accept?

We accept Visa, Mastercard, and Paypal.

• When will my card be charged?

Right after you have successfully placed your order.

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HOW IS THE QUALITY ASSURANCE PROCESS?

We work with top manufacturers who can guarantee the high quality of each package by considering everything and do a last-minute check before sending the complete order to you.

Based on the known issues and properties of each product, our QA specialists have listed detailed criteria we want to test for the product:

• Product type (shoes, bags, ...)
• Origin - workshop, testing date, ...
• Variant
• Colors
• Material - use the trial product and describe it
• Size
• Use - use the trial product and describe it
• Smell - use the trial product and score it

After that, we put these criteria into the testing form, each element will be scaled on a level from 1 to 5 (low-quality to excellent quality) and take note.

Every single product will have to go through this whole testing process and each one needs to reach the minimum score of 80 before being packed and shipped to you.

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HOW SECURE IS MY PERSONAL INFORMATION?

We adhere to the highest security standards to protect your personal information when you enter the checkout page and purchase from our online store.

When purchasing online using your credit card, all of your information is entered into an SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction are authorized and approved. Your credit card information is not stored on our servers.